Coach's Office
Ask the
coach.
Shipping, returns, and everything else. Still stuck? Email duffledads@gmail.com — we answer every message.
01 · Logistics
Shipping
- How fast do orders ship?
- Orders are packed and out the door within 1–2 business days. Once it ships you get a tracking number by email — no guessing where your gear is.
- How long is delivery?
- Standard domestic delivery lands in 3–7 business days after it ships. Expedited options are shown at checkout if you need it before game day.
- Do you ship internationally?
- Yes. International delivery typically runs 7–21 business days. Duties and import taxes are set by your country and are the responsibility of the recipient.
- What does shipping cost?
- Flat-rate shipping is calculated at checkout before you pay. Promotional free-shipping thresholds are announced to the team by email.
02 · Returns
Returns & Exchanges
- Do you accept returns or refunds?
- No. All sales are final — we don't take returns or issue refunds. Check the sizing and details before you order, and email duffledads@gmail.com if you need help deciding.
- When is an exchange allowed?
- Exchanges are valid only if your gear arrives damaged. Anything else — change of mind, wrong pick, normal wear — isn't eligible.
- What if my gear arrives damaged?
- Send a photo to duffledads@gmail.com within 3 business days of delivery and we'll replace it.
- How long does a replacement take?
- Once we confirm the damage from your photo and receive the return, the replacement ships within 1–2 business days and you get a new tracking number by email.
03 · The Gear
Product & Care
- Is it really not a diaper bag?
- It carries everything a diaper bag does and looks like it belongs at the gym, the airport, the sideline, and the office. That's the whole point.
- How do I clean it?
- Wipe the interior lining with a damp cloth and mild soap. Spot clean the exterior and let it air dry. Never machine wash.
- What's the contract?
- Every Duffle Dad bag is covered against manufacturing defects for the life of the bag. Normal wear and tear isn't covered, but we'll always take a look.